We're straightforward about the limits. If a door is torn up badly enough - cracked panels, a bent frame, a track pulled out of the wall - replacement is usually the better call than trying to patch a repair onto a damaged structure, and we'll tell you that instead of billing hours on something temporary.
We also don't stock every obsolete part. Some of the older homes in this service area still have original hardware from the 1950s through the 1970s, and certain brackets, drums, or spring sizes for those doors can take time to source. If a part isn't something we carry on the truck, we'll say so up front rather than guess at a timeline.
We don't do new construction installs as a standalone service, and we don't handle gate operators or commercial overhead doors - this is a residential garage door operation, and we'd rather point that out than stretch past what we actually do well.